FAQ

What is Benri-WiFi?

"Benri-WiFi" is a personal wireless modem that connects Wi-Fi enabled devices to the Internet via a secure network connection, think of it as a portable pocket-sized Wi-Fi router.

You can connect your laptop computer, tablet, (or) mobile phone to the Internet while traveling abroad anytime, anywhere in Japan. Free yourself from the cost of expensive data roaming, Wi-Fi hunting, and prepaid SIM card credit.

In addition, Benri-WiFi has been set up in advance and no complicated installation.

"Benri" is "convenience" in Japanese. Please enjoy convenient Wi-Fi experience in Japan.

What can I do with Benri-WiFi?

While traveling in Japan, there is always Internet, so you can do the following things.

· Using WhatsApp® or Line®, you can keep in touch with your family and friends using text messages and calls.
· You can check the current location in Google Maps® in Japan.
· Check email (especially if you are a business traveler)
· Share your travel adventure on social media channels!
· Find useful information for your trip. (Example: attraction & museum's opening hours, public train and bus place etc.)

etc ...

Why should I rent Benri-WiFi?

You can enjoy Internet connection in any place you want. Benri-WiFi is specialized in Japan, it does not depend on weak Wifi such as hotels and restaurants, and there is no need to use expensive roaming.

At the same time you can connect to up to 10 devices. In many cases it can be cheaper than buying SIM cards by sharing Benri-WiFi with friends.

Can I rent Benri-WiFi and insert my own data SIM card?

Benri-WiFi is preset by our dedicated operation team. In order to prevent unauthorized use of local data policy of domestic ISP, you can not insert your own SIM card into the device. Rather, there are conveniences where you can use anything without installation or configuration.

How can I rent Benri-WiFi for my trip?

It is recommended that you make an online reservation at least 5 days in advance of the day you like to receive Benri-WiFi. You can easily make a reservation in three steps:

1. Enter the first and last days you need Benri-WiFi.
2. Fill in the date and place you would like to receive Benri-WiFi.
3. Please pay with credit card.

I am traveling to multiple countries. Can Benri-WiFi support multiple countries?

No, Benri-WiFi is the highest quality Wi-Fi router specialized only in Japan.

What is a compensation plan?

By paying 400 yen per day plus rental fee, you can receive exemption from payment even if you lose or damage Benri-WiFi. You can apply for this at the same time when entering the rental period. When damages or loss occur without the compensation plan, we are charging for each equipment as follows:

Benri-WiFi: 25,000 yen (regardless of model)
AC adapter: 2,000 yen
USB cable: 1,000 yen "

What is Fair Use Policy (FUP)?

Fair Usage Policy is implemented by Internet Service Providers (ISPs) in order to apply a bandwidth cap to a user when a channel shared by many users becomes overloaded or may already be overloaded. These caps vary by carrier and the terms and implementation of the policies are under the ISP’s control. We recommend avoiding certain things that commonly use large amounts of data: streaming video websites and services, cloud based backup or online storage applications, and applications that send or receive data automatically including backup and update services.

As a rule of thumb, we recommend to use up to about 1 GB per day. Depending on the quality of the movie, there is a possibility that the communication by video will reach 1 GB within 30 minutes. Please refrain from any large usage as much as possible so that you can continue to use the comfortable and fast Internet.

Can I use Benri-WiFi on my PC or smartphone purchased in my home country?

Yes of course you can.

What other things do I get when I receive Benri-WiFi?

These items below are enclosed:
· Benri-WiFi body
· AC adapter
· USB cable (Used by connecting to the AC adapter)
· User guide (printed form)

How do you charge rental fee?

The rental fee is based on the number of days you rent our Benri-WiFi.

For example, when traveling to Japan from January 1 to January 7, the rental fee of seven days will be charged.

Do I need to pay a deposit?

No, you do not need to pay a deposit.

How can I receive Benri-WiFi?

We will deliver Benri-WiFi to your designated location. So you can pick up at any place such as at an airport, hotel or your friend's home. Normally, Benri-WiFi will arrive at the designated mailing address at least one day before the receiving date. For example, if the specified receiving date is 2nd of February, the device will be sent by 1st of February to reach the designated mailing address.

When should I order by?

Please make an online reservation at least 5 days in advance of the day you want to receive Benri-WiFi, you can easily make a reservation by following the steps below:

1. Enter the first and last days you need Benri-WiFi.
2. Fill in the date and place you would like to receive Benri-WiFi.
3. Pay with credit card.

I am already traveling in Japan. Can I order Benri-WiFi?

Yes. You can order with the same steps as normal orders. Please enter the place and date you want to receive. Please order by 5 days before the day you want to receive.

I am currently using Benri-WiFi and I would like to extend the rental period. Is that possible?

Yes you can. Please contact us by email as soon as possible for the number of days you want to extend and the new returning date.

Do I need to have a Paypal account for payment?

No, you do not need to have a Paypal account. You can use a credit card.

What kind of credit card can be used?

You can use VISA or Mastercard.

I'd like to rent Benri-WiFi longer than a month, is it possible? Are there any discount etc?

Yes, we can propose! please email us with the detail.

Are there any additional charges besides rent?

No, there is no additional charge or hidden charge.

However, if Benri-WiFi is lost or damaged, we will charge as follows:

Benri-WiFi: 25,000 yen (regardless of model)
AC adapter: 2,000 yen
USB cable: 1,000 yen

you can receive exemption from the payments if you apply for compensation plan (400 yen / day),

Can I have a receipt?

Yes. Please request a receipt at the remarks column when you order.

Can you specify the delivery time?

No, we cannot. However, we will deliver it by one day before the scheduled receiving date so that you can receive it at any time on the receiving day.

When is the exact date and time I can pick up Benri-WiFi?

The item will be delivered by the day before the receiving date but if you choose an airport as your receiving place, please be noted the opening hours are different depending on the airport,

Please refer to the list of post office opening hours for each airport
http://g-handyman.shop/communication/receive.html#link_receive

I would like to pick up Benri-WiFi at the airport, what should I do?

Please choose an airport you like to pickup your Benri-WiFi. If you cannot find the airport you like to pick up at, please enter the address directly or contact us by email.

Please go to the post office on the pick up date and show them your passport. Then you can receive Benri-WiFi.

In order to avoid troubles, we strongly recommend you to pick up your Benri-WiFi at the next destination or the place you stay if your flight arrives at the airport sometime less than 3 hours ahead of the end time of the post office opening hours. For example, if your airplane is supposed to arrive at Narita airport at 7 pm and the post office closes at 8 pm. It has only 1 hour to the closing time so you might not be able to go to the post office to pick up your Benri-WiFi if your flight gets late.

Please refer to the list of post office opening hours for each airport
http://g-handyman.shop/communication/receive.html#link_receive

My plane will arrive at late night, is it possible for me to pick up my Benri-WiFi at the airport?

The only time you can pick up at the airport is during the business hours of the post office in the airport.

You can check post office opening hours here:
http://g-handyman.shop/communication/receive.html#link_receive ;

In order to avoid troubles, we strongly recommend you to pick up your Benri-WiFi at the next destination or the place you stay if your flight arrives at the airport sometime less than 3 hours ahead of the end time of the post office opening hours. For example, if your airplane is supposed to arrive at Narita airport at 7 pm and the post office closes at 8 pm. It has only 1 hour to the closing time so you might not be able to go to the post office to pick up your Benri-WiFi if your flight gets late.

What should I do if I cannot pick up my Benri-WiFi at the airport?

If you could not pick up your Benri-WiFi and it is difficult for you to pick it up at the same airport post office on the following business day, please contact us by email as soon as possible. In that case, please tell us the next place you would like to receive another Benri-WiFi.

Is there a user guide on how to use Benri-WiFi?

Yes. Along with Benri-WiFi, you will receive a simple user guide.

How can I connect the Internet for the first time after receiving Benri-WiFi?

With the next four steps, you can use it easily.

1. Turn on Benri-WiFi
2. Turn on Wifi function on your mobile device (smartphone etc.).
3. On the mobile device, select the SSID described in the Benri-WiFi main body.
4. If you correctly enter KEY (Password) described on Benri-WiFi, it will be connected.

Are mobile devices (such as smartphones) other than 4G compatible with Benri-WiFi?

Yes. If the device supports Wi-Fi, you can connect to Benri-WiFi. 4G shows the connection speed being transmitted when the user is accessing the Internet.

How many devices can be connected to Benri-WiFi at the same time?

It can connect to 10 devices at the same time, but it depends on how the devices are used so practically speaking, it is realistic to use up to 7 devices.

What is the max connection distance between Benri-WiFi and a mobile device?

The range of the network is about 10 meters in radius without obstacles.

How long is the battery life of Benri-WiFi?

Average battery life is about 8 hours.

What should I do if something goes wrong with Benri-WiFi.

Press the" Power "button on Benri-WiFi, turn off the device and then turn it on again and restart.

If the problem is not solved, take a picture of the device screen and send an email to let us know the problem. We will respond as soon as possible.

Can I use voice communication such as Skype, LINE, KaKaoTalk, Viber, etc?

Yes, you can. You can talk with your friends or family members all over the world with such applications.

Can I make a phone call or receive a call with Benri-WiFi?

No, Benri-WiFi can only be used for data usage. However, you can use Skype, LINE, or other voice communication application with your mobile device instead.

How can I check the battery level?

Depending on the model, the indicator of the mark on the battery will decrease, or the color changes from blue → yellow → red as the remaining amount of battery decreases.

What will happen if Benri-WiFi is left alone? Is there any possibility that data is being consumed?

Yes, it is possible for data to continue transferring when you leave the Wi-Fi device on. By FUP, if there is a large amount of data usage in a short period of time, there is a possibility that the speed of the data usage may be limited. If you are not using it at all for a while, we recommend turning off the power.

Is Benri-WiFi fully charged?

Yes, your device will be fully charged before delivery.

Does Benri-WiFi work without problems?

Yes, we completed the operation check just before shipment.

In case of problems, please contact us by email. Our staff will help you as soon as possible.

Is data communication secure when using rental equipment?

Yes because it uses secure communication using WEP.WPA2.WPA.WPA/WPA2. However, to enhance security, you can install security softwares or applications on your PC or smartphone.

How can I check the data usage status?

It basically can not be checked on Benri-WiFi so we suggest using an application tracking the data usage Here are two popular apps:
Smartapp: https://getsmartapp.com/ (iOS, Android, Mac)
My Data Manager http://www.mydatamanagerapp.com/ (iOS, Android)

Data transfer is very slow. What do you mean?

The speed of Internet may be delayed when data usage reaches a certain amount for a certain period of time by Fair Usage Policy (FUP). We recommend you to use up to around 1 GB per day but if it is exceeded significantly, the speed can be limited. Once the limitation occurs, it will not return to regular high-speed until 1st day of the following month. Please contact us in such case.

How much can you use concretely with "1 GB" data amount?

For your reference please check the information below.

■ Estimated data size of 1 GB
email (about 300 letters) ... About 200,000
Browsing websites ... about 7230 pages
Video viewing ... about 30 minutes - 4.5 hours
Music downloading ... about 250 songs
App DL number of 50 MB ... about 20
Talk in chat application: about 200,000 times
Yahoo! top page browsing: about 4,000 times
Route display using GPS map: about 1,400 times

How can I return Benri-WiFi?

Please drop into a mailbox in Japan by 11:59 pm on the scheduled return date. Dropping into a mailbox is possible 24/7.

Dropping into the mailbox in an airport is convenient. The location of the mailbox can be found on the airport map or you can ask the information desk. Please be noted that there is no mailbox after passing the security check. So be sure to post it to the mailbox before going through the security check.

There are also mailboxes in all Lawson (at the counter of the convenience stores).

The following site is available to search outdoor mailbox locations.
http://postmap.org/map ;
It is not a mobile-friendly site and it is in Japanese language, but if you enter an address in English at the top left of the map, you can find nearby mailboxes.

Do I have to pay If I return late or lose Benri-WiFi?

Yes, if the return is delayed, the rental fee added per day by the number of late days until confirming the returned Benri-WiFi.
Also, in case of loss, we charge as follows. :

Benri-WiFi: 25,000 yen (regardless of model)
AC adapter: 2,000 yen
USB cable: 1,000 yen

However, you can receive exemption by subscribing to the compensation plan (400 yen per day).

If you use it beyond the end date of the rental period, you will be charged for the number of days exceeded. If you are unable to return it by the scheduled return date, please notify the extension as soon as possible by email. In that case, please inform us of the new return date.

When do I have to return my Benri-WiFi by?

It is needed to drop Benri-WiFi into a mailbox by 11:59 pm on the end date of the rental period. The envelope for returning is enclosed when you first receive Benri-WiFi.

Can I return Benri-WiFi anywhere in Japan?

Yes, you can return Benri-WiFi from any post in Japan.

I would like to cancel, can I get refund?

Please send an email to us as soon as possible.
The refund amount will vary depending on the day you send the cancellation notice to us. Details are as follows:

・Notifying us one week or more days before receiving date: Full refund
For example, If you inform us of cancellation by 11:59 pm on 3rd of September which is 7 days before the original date of receiving, 10th of September, we will refund the full amount.

・Notifying us within 6 to 4 days before receiving date: 50% refund
For example, If you inform us of cancellation by 11:59 pm on 6th of September which is 4 days before the original date of receiving, 10th of September 50% will be refunded.

・Notifying us after 3 days before the receiving date: There is no refund.
For example, If you inform us of cancellation after 7th of September which is 3 days before the original date of receiving, 10th of September, no refund.

Refund processing will be done within 3 days, but as for the day when refund is actually made to the customer, since there is also a relation of your credit card company, please consider as a guide within 3 days to several weeks. Usually refund is made within a few days.

What happens if I lose or break Benri-WiFi?

If you lose Benri-WiFi or break it, we have to charge you as follows:

Benri-WiFi: 25,000 yen
AC adapter: 2,000 yen
USB cable: 1,000 yen

If you are worried, we recommend that you acquire the insurance (400 yen per day). Insurance can be applied together when applying for Benri-WiFi.

I forgot to return Benri-WiFi and left Japan. What should I do?

Please let us know immediately. In addition, please return immediately by ESM, Fedex, DHL, or any other fast way. We have to charge you for the delayed days until returned Benri-WiFi is confirmed.

Please send your Benri-WiFi to:
"Benri-WiFi Section, Global Lines inc. Minami3nisi1 Bld.7F, 1, Minami3-jo,Nishi1-chome, Chuo-ku Sapporo-shi, Hokkaido, 060-0063, Japan "

How do I change my reservation?

Please send us an email as soon as possible and let us know what you want to change about your order. We try our best to correspond as your wish, but we might not be able to do so depending on the request.

I have to leave the country earlier than I was planning, can I get a refund for the day I do not use?

No, we are sorry that we do not refund. If you do not know the exact days, please select the minimum rental period and please extend the return date later as necessary.

I lost the return envelope. What should I do?

Go to the nearest post office and purchase "Yu packet 360" or "Yu packet 510" and return all rental items to the following address:

"060-0063 Benri-WiFi Section, Global Lines inc. Minami3nisi1 Bld.7F, 1, Minami3-jo,Nishi1-chome, Chuo-ku Sapporo-shi, Hokkaido, Japan "

You can also send it from Lawson. In that case, please purchase "letter pack" at 360 yen (tax included) instead of "Yu packet" and send it to the above address.

Benri-Wifi does not work properly. What should I do ?

Please try restarting. If the problem still persists, open the Benri - Wifi's body and make sure that the SIM card is securely in place and that the stopper is locked. If the problem still does not get solved, please contact us by e-mail. We will help you as soon as possible.